Delivering Outstanding Service: Our Standards

A female customer service agent speaking with a headset on
Business Energy Search
February 15, 2023
Min Read

When entrusting your business energy procurement to a third party, it's vital to ensure it's someone you can trust. That's why we adhere to rigorous practice standards, and provide ongoing training and monitoring to ensure our team is delivering outstanding service every time.

Our Code of Practice

We voluntarily subscribe to the TPI Code of Practice, and provide training to all our energy experts on how to apply it to all aspects of their work.

Far from a 'nice to have' , these standards form the basis of everything we do. Each and every one of our clients can expect the following from us: 

Honesty and Integrity

We will act with honesty and integrity at all times. Our communications are accurate, clear and truthful.


We will always accurately describe who we are, the services we provide and how we’re paid.


We treat clients, colleagues and stakeholders with respect and sensitivity.

No Pressure Selling

We're here to advise you, not sell to you. Before you make a decision, we will ensure you fully understand your options first.


We will at all times comply with all relevant legislation. ions


We will keep secure digital records of our correspondence, to protect all parties in the event of a dispute or request for clarification.

Putting Things Right

We set ourselves high standards, and when things fall below those standards, we’ll make it a priority to put things right.

Training and Auditing

Our employees have access to ongoing training and coaching to ensure they are complying with our high standards. We have dedicated in-house coaches permanently on hand, and also use external experts to create a culture of continuous development and growth.

Our compliance department conducts regular audits, and provides additional guidance for staff relating to specific service functions.

We also believe in supporting employees to be their best, which means treating our staff fairly and providing physical and mental health support.

So if you'd like some help finding the right business energy tariff, rest assured you're in safe hands with us. Why not get a quote and let's see how much we could save you.